Your usability tests can’t see the users who already left
Accessibility failures rarely show up as complaints. They show up as absence: people who work around your product so completely that your research never meets them.
Writing
Notes on leading design at enterprise scale.
Field notes, frameworks, and points of view on research, accessibility, stakeholder alignment, and designing with AI. Every piece opens with a short summary, so you can get the point in under a minute and decide whether to read on.
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Designing an exit flow that gives people a reason to stay
An exit flow isn’t a form to close out. It’s the organization’s last chance to listen, and designing it that way turned a compliance task into a retention tool.
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How to design AI features for compliance-heavy workflows
In compliance contexts, AI should surface, not decide. A six-step method for designing AI where a wrong guess is a liability, not just a UX bug.
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Running user research in EdTech: four challenges and what worked
Research with teachers breaks in four predictable ways: locked-down devices, surprise participants, content mismatch, and scarce time. Each one has a practical workaround.
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